At Sleeperzzz Bespoke Beds, every bed is handcrafted to your exact specifications. As each item is made to order, our refund and returns policy differs from that of standard retail furniture. Please read this policy carefully before placing your order.

1. Bespoke & Made-to-Order Furniture
All of our beds are individually manufactured according to your chosen size, fabric, storage configuration, headboard style, and other custom options. As a result, we cannot accept returns or offer refunds for a change of mind once production has commenced.
Before placing your order, we strongly recommend measuring your room, staircases, hallways, doorways, and any other access points to ensure your new bed can be delivered and installed successfully.

2. Order Cancellations & Amendments
Within 48 Hours
You may cancel or amend your order free of charge within 48 hours of placing it, provided production has not yet begun.
After 48 Hours
Once production has started, materials are ordered, cut, and prepared specifically for your bespoke bed. Any cancellation requested after 48 hours may incur a charge of up to 50% of the total order value to cover materials and labour already committed.

3. Faulty, Damaged or Incorrect Items
We take great pride in the quality of our craftsmanship. In the unlikely event that your order arrives damaged, faulty, or does not match your confirmed specifications, we are committed to resolving the issue promptly.
Inspection on Delivery
Please inspect your bed upon delivery and installation. Any visible damage, defects, or discrepancies should be noted on the delivery receipt and reported to us within 48 hours of delivery.
Reporting an Issue
Please contact our customer service team as soon as possible by emailing info@sleeperzzzbespokebeds.co.uk.

Please include:
* Your order number
* A detailed description of the issue
* Clear photographs and/or videos showing the damage or defect

4. Returns After Delivery
As all of our beds are bespoke and made to your individual specifications, returns are only accepted where the item is:
* Faulty
* Damaged during transit
* Not as described or agreed at the time of ordering
If a return is agreed for any other reason at our discretion, a £150 handling fee will apply to cover administration and collection costs.
Alternatively, you may arrange your own insured courier. If you do, you must provide tracking information and all relevant documentation. Returned items must be securely packaged to prevent damage during transit.

5. Resolution Process
Once we have assessed and verified the issue, we will determine the most appropriate solution. This may include:
1. Supplying replacement parts or components.
2. Arranging for a specialist technician to carry out an on-site repair.
3. Remanufacturing and replacing the affected component or, where necessary, the entire bed if it is structurally defective or cannot be satisfactorily repaired.

6. Refunds
Where a refund is approved, it will be processed to the original payment method within 14 days of approval, less any applicable charges outlined in this policy.

7. Non-Returnable & Non-Refundable Items
For hygiene reasons and because of the bespoke nature of our products, the following items cannot be returned or refunded once delivered unless they are proven to be faulty:
* Mattresses that have been unsealed or removed from their original protective packaging.
* Custom fabric swatches.
* Bespoke upholstery upgrades and other personalised finishes.

8. Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If your goods are faulty, not as described, or not of satisfactory quality, you remain entitled to the remedies available under UK consumer law.

Need Assistance?
If you need help measuring your space, choosing fabrics, or checking the status of an existing order, our team is here to help.

Email: info@sleeperzzzbespokebeds.co.uk
WhatsApp: +44 7517 946700